
Award winning researcher: Uses data to gain insights, make better decisions, and improve the design of systems.
Aspiring Designer: Analyzes Jobs to be done (JTBD), constructs customer journeys, prototypes interfaces and usability tests. Learning to code (this site is part of that process).
Consultant and Coach: Helps executives and teams design interfaces to improve productivity.
Author: The AI Conundrum (MIT Press 2024, co-authored with Caleb Briggs)How Algorithms And Software Are Changing Marketing, What Sticks, Why Advertising Fails, plus over 100 articles.